Your AWS, run by senior engineers — for less than one DevOps hire.
24/7 monitoring, incident response with real SLAs, patching, backups, IAM hygiene, and monthly cost & security reviews. Named engineers, Slack access, and our own AI monitoring platform watching everything — so you hear about problems from us, not your users.
Sound familiar?
- Your engineers spend a third of their week on infrastructure instead of the product roadmap — and they didn't join to babysit CloudWatch.
- Your only DevOps person just resigned (or is one resignation away), and the entire on-call rota lives in their head.
- You tried an MSP before and got a ticket queue — first-line responses, no ownership, and you still fixed the hard things yourself. (It's not just MSPs — even AWS's own support queue can leave cases unassigned for weeks.)
Plans
| Essential €3,000/mo |
Growth €4,000 + 4% of AWS spend |
Enterprise €8,000 + 5% of AWS spend* |
|
|---|---|---|---|
| 24/7 monitoring & alerting (AiMon) | ✔ | ✔ | ✔ |
| Incident response SLA | Next business day | 4h · 1h critical | 1h · 15min critical |
| Patching, backups, IAM hygiene | ✔ | ✔ | ✔ |
| Engineering hours included | 8/mo | 20/mo | 40+/mo |
| FinOps report | Quarterly | Monthly | Monthly + anomaly alerts |
| Security posture review | Quarterly | Monthly | Continuous + audit support |
| Named engineer + shared Slack | — | ✔ | ✔ + technical account lead |
| Business reviews | — | Quarterly | Monthly |
*Spend-indexed components are capped in contract. 12-month term with a 90-day exit clause — if we're not delivering, you leave. Annual prepay: 10% discount.
How it works
1 · Onboarding (14 days)
Read-only audit, monitoring live by day 5, runbook and escalation matrix by day 7, baseline cost & security report by day 10. You'll see the first concrete win inside the first month — deliberately.
2 · Steady state
We take the pager, the patching and the toil. AiMon watches every layer with AI diagnostics attached to each alert; a named senior engineer handles what automation can't. You get a 2-page monthly report written for forwarding to your CFO.
3 · Continuous improvement
Business reviews with an actual engineering roadmap: cost trends, security posture, reliability work — what we did in € terms, and what's next quarter. Not a slideshow. A plan.
The math vs hiring
A single senior DevOps engineer in the UK or DACH costs €120–180K/year fully loaded — for one person, one time zone, five days a week, who can resign. The Growth plan costs less than half of that and buys a senior team, 24/7 coverage backed by AI monitoring, and documented runbooks that don't walk out the door. Read how we think about operations in our 36 published incident war stories — that's the experience your account gets.
Frequently asked questions
How is this different from the MSP that burned us before?
Three ways: named senior engineers (bios on the contract, not a rotating queue), engineering hours included in every plan (we improve things, not just watch them), and an exit clause that keeps us honest. If a quarter goes by without measurable value in the report, you have a 90-day door.
What access do you need?
Cross-account IAM roles with least privilege — no shared passwords, no root access. Read-only where possible, scoped write where agreed, everything logged in CloudTrail. You can revoke access in one click at any time.
What does the SLA actually mean?
Response time by a qualified engineer — not an auto-acknowledgement. Critical on Enterprise means a senior engineer is working your incident within 15 minutes, around the clock. SLA misses are credited without you having to ask.
Do we keep our own DevOps team?
Most clients do. We take the pager, patching, backups and cost/security hygiene; your team keeps architecture and product infrastructure. We're a force multiplier, not a replacement — your engineers will feel it in their calendars within a month.
Which tools do you use?
Our own monitoring platform AiMon (agentless, self-hosted option available), Terraform for anything we change, and your existing stack where it works. No tool lock-in: everything we build lives in your accounts and your repos.
What happens if we leave?
Everything — IaC, runbooks, dashboards, documentation — is in your accounts and repos from day one. Offboarding is a 2-week handover, included. No hostage-taking.