Terms of Service

Last updated: 8 July 2026

These Terms of Service ("Terms") govern your access to and use of the grafclouds.com website and the services provided by Graf Clouds ("Graf Clouds", "we", "us"). By accessing our website or engaging our services, you agree to be bound by these Terms. If you are entering into an agreement on behalf of a company, you represent that you are authorized to bind that company.

1.Services

Graf Clouds provides professional technology services, including cloud infrastructure design, migration and management (AWS, Google Cloud, Azure, VMware), DevOps engineering and automation, security operations (SecOps), AI operations (AIOps), managed services, and related consulting. The specific scope, deliverables, service levels and timelines for each engagement are defined in the applicable proposal, statement of work or master services agreement ("Service Agreement") executed with the client. In the event of a conflict between these Terms and a Service Agreement, the Service Agreement prevails for that engagement.

2.Client Obligations

When using our services, you agree to:

provide accurate, complete and up-to-date information reasonably required to deliver the services;
grant timely access to systems, environments and personnel where the engagement requires it;
hold valid licenses and rights for all software, data and third-party services you ask us to work with;
use our services and website only for lawful purposes, and not in a way that infringes the rights of others or disrupts our operations;
keep credentials we issue to you confidential and notify us promptly of any suspected unauthorized use.

3.Intellectual Property

All content on this website — including text, graphics, logos, and training materials — is owned by or licensed to Graf Clouds and protected by copyright and other intellectual property laws. You may not reproduce, distribute or commercially exploit it without our prior written consent.

Ownership of work products created under a Service Agreement (such as infrastructure code, pipelines, documentation and configurations) is governed by that agreement. Unless agreed otherwise, pre-existing tools, know-how and generic components remain the property of Graf Clouds, and the client receives a license to use them as part of the delivered solution.

4.Fees and Payment

Fees, invoicing schedules and payment terms are set out in the applicable Service Agreement. Unless stated otherwise, invoices are payable within the period stated on the invoice. We may suspend or terminate services for accounts with overdue balances after reasonable notice. Third-party costs (such as cloud provider usage fees) are the client's responsibility unless expressly included in the agreed fees.

5.Confidentiality

Each party agrees to protect the other party's confidential information with at least the same degree of care it uses for its own, and to use it only for purposes of the engagement. This obligation survives the termination of any Service Agreement.

6.Data Protection

We process personal data in accordance with our Privacy Policy. Where we process personal data on behalf of a client, the parties will enter into a data processing agreement as required by applicable law, including the EU General Data Protection Regulation (GDPR).

7.Warranties and Disclaimer

We perform our services with reasonable skill and care, consistent with good industry practice. Except as expressly stated in a Service Agreement, the website and services are provided "as is", and we do not warrant that they will be uninterrupted or error-free. We are not responsible for failures caused by third-party platforms, client-managed systems, or events beyond our reasonable control.

8.Limitation of Liability

To the maximum extent permitted by law, Graf Clouds' total aggregate liability arising out of or in connection with an engagement is limited to the fees paid for that engagement in the twelve (12) months preceding the event giving rise to the claim, and neither party is liable for indirect or consequential damages, including loss of profits, revenue or data. Nothing in these Terms limits liability that cannot be limited under applicable law.

9.Termination

Either party may terminate a Service Agreement as set out in that agreement. We may additionally suspend access to the website or services in case of a material breach of these Terms. Sections concerning intellectual property, confidentiality, liability and governing law survive termination.

10.Changes to These Terms

We may update these Terms from time to time. The current version is always published on this page with its "last updated" date. Material changes affecting active engagements will be communicated to the affected clients.

11.Governing Law

Unless a Service Agreement specifies otherwise, these Terms are governed by the laws of the Republic of Bulgaria, and the courts of Sofia, Bulgaria have exclusive jurisdiction over any dispute arising from them.

12.Contact

Questions about these Terms? Contact us at [email protected] or via the contact page.